Since the dawn of the IT era, India has held a unique position globally. India has significant potential and opportunities. With the growth of the IT and ITES sectors worldwide, India has become a global outsourcing hub, home to call center outsourcing companies. Currently, the top call center companies in India employ 3 million people and generate up to USD 143 billion in revenue, far exceeding the earnings of other leading outsourcing locations.
The Top Call center companies in India primarily serve multinational companies, enabling them to manage and monitor their customer care activities effectively. Indeed, there are sufficient reasons to justify multinational organizations’ decision to select the top call center companies in India. To begin with, the nation offers cost-effective solutions for businesses. In addition, India’s diverse population supports an immensely educated, highly trained workforce that can deliver desirable business outcomes. These are not the only factors; the development of the technology sector, along with its adoption by call centers in India, has significantly contributed to the country’s ability to attract numerous world-renowned corporations.
In addition, the best call centers in India combine top-notch technology and globalization to create new business opportunities that promise significant growth. There is no doubt that the best call center outsourcing companies in India effectively meet client expectations and demands, and they have done so to a large extent. It is possible to carve out a niche in the global outsourcing market, as some call centers in the country have achieved.
Top 10 List of The Best Call Center Companies in India
Noida Exim Pvt. Ltd
It is the first in the BPO services space and offers best-in-class inbound, outbound, and web-enabled services. With over 1,500 well-trained, highly skilled employees, the company is among the best call center outsourcing companies in India.
Genpact
It is a digital-based BPO and BPM provider that provides outsourcing services to numerous enterprises, including some Fortune Global 500 companies and other strategic and client companies. Genpact is one of the top call center companies in India, with over 70,000 employees across 25 countries.
TCS BPO
It is one of the best call centers in India, providing comprehensive IT outsourcing and call center services to its diverse client base. It is a Tata Group entity and employs over 3,53,000 professionals across 45 countries.
Infosys BPM
Infosys BPM is a technology, consulting, and outsourcing firm that provides high-quality solutions to its clients in over 50 countries, helping them outcompete their competitors. Infosys BPM has more than 56,000 professionals across diverse roles and locations worldwide.
Tech Mahindra
It is one of the top call center companies in India, offering affordable BPO solutions. The company employs highly qualified professionals with operational expertise, process skills, and subject-matter knowledge to deliver high-quality customer service. The company currently employs about 69,684 people across various countries, with a significant presence in India, the USA, and several European and Asian markets.
Concentrix
Concentrix Corporation is a well-known international company that provides customer experience (CX) and technology solutions and services, with headquarters in Newark, California. The company currently has approximately 440,000 employees, representing a substantial increase of 125,000 (approximately 39.7%) over the past year.
Firstsource Solutions
It is an established BPM service provider of tailored services to healthcare, telecom, media, and banking and financial services. The company’s clients include Fortune 500 and 50 companies. The company maintains a global presence and has approximately 19,202 employees across the US, UK, India, Mexico, Australia, and the Philippines.
WNS Global Services
It is one of the best call centers in India, integrating operational excellence with industry vertical expertise. By Sep 1, 2025, the firm had already employed over 46,000 professionals across 40 offices worldwide.
Wipro BPO
It is one of the leading consulting, information technology, and business process services firms delivering comprehensive solutions to a wide range of clients. It is one of the world’s most renowned call center outsourcing companies in India, with over 160,000 committed professionals serving customers across 6 continents.
DialDesk
DialDesk is a leading cloud-based Call center company in India, specializing in customer service management tools. It was founded in 2008 and provides services including CRM, cloud telephony, AI-powered technology, and 24/7 human support. The organization employs between 250 and 999 employees across various positions, including management and operations.
Since the primary role of any call center is to deliver and oversee customer care, companies should partner with top-tier call centers to strengthen customer relationships.
Moreover, as AI technologies become widespread in the country’s call centers, you can enhance the effectiveness of telephonic assistance by incorporating more advanced techniques, such as an emotionally intelligent chatbot, to improve customer satisfaction.