Call Center Services for the Healthcare BPO services Industry India

Outsource Healthcare Call Center Solutions to NEPL

Our 20+ years of experience delivering world-class BPO services have made us the premier healthcare outsourcing company for quality solutions in the healthcare industry. We know the specific needs of healthcare organizations and offer healthcare Insurance BPO services, including medical billing and coding, claims management, patient data management, revenue cycle management, and customer service. Our experienced professionals apply the latest technology and best practices to achieve fabulous client results.

Our healthcare insurance BPO services aim to improve patient care, lower costs, and reduce the number of processes. We have a team of individuals who possess experience and knowledge in the field of healthcare back office professionals who are trained in excellent data management skills, customer service, and the ability to manage sensitive patient information. Our close collaboration with our clients guarantees they get the customer service and support required to achieve their goals. We are determined to offer the best healthcare call center solutions through our BPO healthcare services and care about making our clients successful.

Why Outsource Healthcare Call Center Solutions to NEPL

Outsource Healthcare Call Center Solutions to improve customer engagement and upscale your business growth.

Minimize Billing Errors
Our healthcare call center solutions help in minimizing billing errors by sourcing experienced and competent personnel to handle billing tasks, using cutting-edge technology systems, and adhering to set protocols.
Simplify AR Processes
Our insurance call center solutions help enhance accounts receivable by simplifying medical billing, coding, and claim processing, reducing errors, and increasing accuracy. This results in shorter cycles of payment, heightened collections, and enhanced financial stability.
Integration of Advanced Technology
We integrate modern Electronic Health Record (EHR) systems, Medical billing software, Medical coding software, Claims management systems, Data analytics, and reporting tools in our healthcare insurance BPO services to increase efficiency and productivity.
Enhance Customer Engagement
Our healthcare insurance BPO services enhance customer support by providing customer service teams engaged in responding to patient inquiries and scheduling appointments, among other administrative functions. Thus, response rates and customer satisfaction improve.
Regular Follow-ups
Our insurance call center solutions track and monitor denied claims and even require healthcare providers to manage such claims within the stipulated time. This helps limit denied claims, improve cash flow, and ensure high medical billing and coding accuracy.

Partner with NEPL

Our healthcare insurance BPO services are technology-based and are being reinvented with a mixture of industry knowledge. We use advanced technologies and data processing to allow healthcare facilities to operate more effectively, shrink costs, and enhance data quality. Fairly often, healthcare insurance call center solutions include solving a definite problem that a particular client may be facing, or they can require providing an individual solution to a specific client’s situation. Further, we need a compliance level in which we keep patients' information and act according to all the rules and regulations set by the law.

As a premier healthcare insurance BPO services provider, we combine automation, analytics, and creative force to enable breakthroughs. By outsourcing healthcare BPO services, your non-core functions to us, healthcare providers can concentrate on their mission, which is to attend to the needs of their patients and offer the best healthcare services. Our healthcare outsourcing services can streamline your business functions while increasing the quality of care for your patients.