Outsource Energy and Utilities Call Center Services

We have provided energy and utilities call center services to businesses worldwide for over twenty years. In the past few years, we have helped companies manage customers’ queries on meter readings, outages, billing, tariff and rate info, processing payments, etc. All these services are offered through several communication methods, such as phone calls, emails, and live chat.

We rely on several necessary steps to ensure efficient communication. First, customers’ inquiries and complaints are reached by phone, e-mail, or chat. The information is documented and recorded as a ticket or a case. Then, our experienced agents identify the issues and develop fine solutions. If needed, the problem is escalated to our higher-tier support. Lastly, we gather customer feedback to measure service quality and areas that need to be improved.

Our devoted Outsourcing Energy and Utilities Call Center team includes customer service representatives, technical support experts, data management helpers, etc. The team simplifies the process using advanced call monitoring, up-to-date feedback mechanisms, and quality assurance procedures. Additionally, we implement tailored CRM systems, IVR solutions, and AI-based chatbots to unburden customer service agents from plain enquiries so they can address complex ones effectively.

We have well-established energy and utilities call center services to ensure call quality. Our approach comprises extensive agent training, regular performance evaluation, and instant feedback mechanisms to ensure maximum call quality. We also regularly hold performance reviews and coaching sessions to enhance energy & utilities call center services standards.

Count on Outsourcing Energy & Utilities Call Center Services

Outsource energy and utilities call center services to NEPL and utilize the benefits to smooth your business operations and enhance customer satisfaction.

Latest IVR Technology
Our energy & utilities call center services use state-of-the-art IVR technology to route calls efficiently, offer self-service options, and gather core information before talking to customers.
CRM Integration
We connect to clients’ CRM solutions to aggregate customers’ data, history, and preferences, offering personalized help and faster rectification.
Flexible Solutions
Our approach will apply dynamic staffing models, workforce optimization tools, and advanced forecasting algorithms to ensure smooth scaling.
Instant Reporting
Our team uses tools like Tableau, Power BI, etc., to monitor basic metrics like call volume, average handling time, customer satisfaction scores, etc.
Omnichannel Support
Our support is not limited to traditional phone support; it covers several avenues of communication (email, live chat, and social networks).
Regulatory Compliance
To protect clients' information, we follow industry-specific regulations, data privacy regulations, and industry-related compliance standards.

Why NEPL for Outsourcing Energy & Utilities Call Center Services

We have over 20 years of experience outsourcing energy and utilities call center services to businesses. In recent years, we have provided energy and utilities call center services to businesses, including electricity generation, natural gas distribution, water and wastewater management, energy consultancies, etc. We provide our clients with an expert team, best practices, and compliance activities for a smooth and reliable service. Our clients trust us and outsource energy and utilities call center services because of our excellent service execution, flexibility, and overall track record in call center services.