Outsource Manufacturing Call Center Services in India

Are you encountering problems with many callers, difficulties with different languages, and insufficient knowledge about your products in your factories’ calls? Does it result in customers having to wait longer, becoming dissatisfied, and experiencing errors while dealing with their concerns? An experienced partner is the only one who can show you how to overcome these challenges. Our team is skilled and ensures no customer is kept waiting while getting help with technical support, product details, stock, codes, or dealing with orders.

Outsource Manufacturing Call Center to NEPL

Since 2000, we have provided customer support for the manufacturing industry as an experienced call center services provider. We know that manufacturing companies need different types of customer support to address various needs. Other manufacturing BPO services include technical, billing, pre-sales, post-sales, and more. We provide these support services by phone, email, chat, social media, and many other channels.

Outsource Manufacturing Call Center Services

Each client has access to a dedicated customer service group, technical support, quality assurance, team lead, trainer, and operations managers. At the same time, we design manufacturing call center services that meet the unique needs of every manufacturing sector, covering how items or goods are produced, the supply chain, and the specifications for each product.

Our team aims to raise the standard of response. For this purpose, we depend on strong procedures and advanced tools. We pay special attention to improving our agents, continuing to improve processes, and regularly assessing quality. Once you outsource manufacturing call center to us, we look at factors such as how often calls are completed, how satisfied customers are after a call, the duration of calls, and the time it takes to handle each call. Moreover, our manufacturing BPO services utilize CRM systems to manage customer relationships, update databases to quickly check product information, and have knowledge management tools for standard solutions.

Benefits of outsourcing manufacturing call center services to NEPL

Industry-specific Knowledge
Every agent handles manufacturing processes, products, quality control, and other problems customers might encounter.
Map the Path of the Customer
We observe customers from the first time they turn to us through any after-service period so that we can identify the most significant points and opportunities for improvement.
Resolve troubles
Our manufacturing call center services agents learn how to use schematic diagrams, read product instructions, and use solutions for errors.
Strong Ticketing Systems
We use a ticketing system integrated with CRM software to capture pertinent information such as product details, issue descriptions, customer history, and resolution steps.
Quality Tools
Our manufacturing call center services utilize top-notch tools to assess our agents' performance, follow guidelines, and meet set KPIs.
Telephony Services Operating in the Cloud
We enable innovative call management, and our IVRs are made specially for the needs of manufacturing companies.