Outsource Telecom Support Services In India

Telecom Outsourcing Services

Is managing your telecom business becoming difficult? Is managing billing inquiries, account information, or service plans becoming too hectic? Are challenges like registering new orders, reserving appointments for service installations, repairs, upgrades, etc., a significant problem? Look no further! Our custom-made telecom outsourcing services are here to cater to all your needs. Whether responding to customer inquiries on telecom services, troubleshooting technical problems, or even guiding through telecom services, our committed team is capable of helping your business.

Upgrade your Business with Telecom Outsourcing Services

NEPL provides telecom outsourcing solutions and has over two decades of experience delivering services to various business entities in the telecom industry. Our centralized telecom services support your business in resolving customer issues like billing questions, service interruptions, plan changes, and technical walkthroughs. We provide top-notch telecom outsourcing solutions backed by trained and experienced call center agents focused on the telecom industry.

Our telecom outsourcing services include a vibrant team that competently executes excellent customer support. At NEPL, we hire communication, problem-solving, and technical experts. They offer customer support across various channels, such as voice, chat, and email, and give your customers an overall experience.

Our Extensive Telecom Services

Enrollment
Port in
Shipping Enquiry
Troubleshooting
Plan Renewals
Process Payments

Assign Device and SIM
Field and Store Agent Assistance
Reduce Non-Usage
Home Internet
Account Changes

Key Features of Our Telecom BPO Services

We offer various telecom BPO services that boost the efficiency of your operations. Our services support your areas of interest, so you can concentrate on providing excellent telecom solutions. Some of the places we specialise in are as follows:

Customer Assistance:
Providing expert assistance on technical matters using help-desk support, remote assistance, and onsite support.
Network Upkeep:
Guaranteeing the best performance through proactive network monitoring, fixing faults, and doing preventive maintenance work on the network.
Back Office Services:
Manage administrative activities, including data entry, order processing, and customer account management, whilst safeguarding the data.
Billing and Payment Processing:
Controlling invoicing, payment, reconciliation, and dispute resolution.

Our telecom services ensure that telecom businesses enhance operations, retain customer satisfaction, and cut costs effectively.

Reasons to Choose NEPL for Telecom Outsourcing Services

NEPL offers comprehensive, made-to-order telecom outsourcing services. Here are some of the reasons why you should work with us.

Cost Efficiency:
Outsourcing telecom services to NEPL will help the company save a lot of costs and standardize the operations without weakening the service delivery standards.
Customer-Centric Approach:
24/7 customer care services indicate high customer satisfaction, increased client retention rates, and a lasting customer relationship.
Optimizing Operational Excellence:
Telecom outsourcing solutions are meant to enhance efficiency and minimize operational bottlenecks through efficient technical support, billing management, and order processing.
Versatility:
NEPL provides flexible telecom BPO services to growing businesses. These services respond to your evolving needs while adjusting to market demand and new service offerings.
Integration of Advanced Technology:
We use up-to-date software and technologies, including AI-powered analytics, CRM systems, and automated programs to support service provision, reduce human errors, and optimise performance overall.
Compliance and Risk Control:
Our telecom services guarantee that your operations are compliant with the industry's rules and regulations regarding compliance to protect customers' records and financial transactions.
Enhanced Agility:
We offer flexible telecom outsourcing services that can be adjusted upon service upgrading, seasonal needs, and customer expectations in the dynamic telecom market.
Personalized Solutions:
We understand that every business has specific requirements. Our experts will work with you to design a custom-tailored solution that fits your business objectives.
International Experience:
Our global footprint and experience managing business operations in several regions make our work effective in meeting local market demands.