Customers may virtually talk in real time with customer service representatives using live chat, a rapidly expanding customer service support channel. Customer service representatives—true humans—interact with prospective customers or current clients using a text chat interface that is accessible on a company’s website, as opposed to artificial intelligence (AI) chat or chatbots.
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Enhance Your Customer Relationship with Email support services
Every day, every hour, customers contact companies for a variety of reasons, such as asking questions about a service or product, asking for help, reporting a problem, or giving feedback. A few hours can pass before some of these exchanges are finished or addressed. Some issues need to be handled right away. It is crucial to offer a variety of multi-channel choices for client communication, including voice and chat help, email support, and social media support, to meet a variety of their demands.
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