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Noida Exim Pvt. Ltd

Noida Exim Private Limited is a versatile call center outsourcing services provider with a great experience. Located in the Noida region, it has access to a perennial supply of capable workforce. Our biggest USP is that we can model and shape our services to meet the unique requirements of businesses from different niches. The staff  in our call center service India is very professional and treats every caller with great respect, yet they remain assertive and guide the call to a successful resolution.

What is outsourcing call center service, and how does it work?

Call center outsourcing is outsourcing a company's customer service function to a specialist provider. A reliable call center outsourcing India can assist customers with questions, payment difficulties, and various other concerns.

Companies may focus more on other key company operations such as product creation, marketing tactics, and sales due to call center outsourcing since they save a lot of money, time, and resources. As a result, it's critical for businesses to choose outsourcing Call center services provider that fit in with their corporate culture.

We have a team of dedicated managers, team leaders, and QAs who diligently look over the process and monitor agent performance. Also, they ensure that all the work is always completed exactly as per the SLAs committed before the project handover by the clients

Varieties of services offered by our outsourcing call center provider

A corporation should choose an Outsource call center after determining the services it needs from a third-party provider. Finally, you'll be able to calculate the cost of outsourcing your call center services and other specifics.

Each Outsourcing call center services require varying degrees of competence and talents depending on its services.

On the other hand, our call center outsourcing service is divided into three types. Outbound, Inbound, and back-office assistance, which includes an off-shore, call center, an in-house call center, and back-office support which focuses on providing support to the front office.

Outbound Call Centers

They are mostly utilized for outbound calls, in which the outsourced call center firm's representatives converse with the business or organization's clients. When recruiting new consumers, they're crucial for the sales funnel and lead generation.

The following are the call center's outbound services:

  •  Information Verification
  • Third Party Verification
  • Customer Survey

Inbound Call Centers

Inbound call centers are in charge of taking customer-initiated calls. An Inbound Call center services provider is commonly used by businesses to provide assistance and answer client questions.

Because they lack the equipment and manpower to manage a significant volume of calls from consumers, businesses outsource their inbound call centers for customer service. Inbound call centers provide the following services:

Back Office Support

Outsourcing back-office support services to best call center outsourcing companies India can help businesses save money while receiving high-quality services that meet their goals. Businesses may outsource back-office work to specialist call center providers, allowing them to focus on their main business. In reality, for startups and SMEs, managing an in-house back-office crew may be both an expensive and time-consuming task.

Our Back-office support provides the following tasks:

Noida Exim provides Amazing customer outsourcing service

Looking to outsource call center services might be a long and drawn-out debate. In the end, it's up to you to decide which is best. There are many various kinds of businesses; some are tiny, some are enormous, some are in a specialized industry, and some have distinct goals.

As a result, the final decision is yours to make. Don't take the easy way out, whether it's outsourcing or not. Do your research and think about the benefits and drawbacks of outsourcing call center services.

At Noida Exim Private Limited, we are fully-functional 24x7x365. This means that you and your customers can reach out to us at just about any time. We believe in meaningful associations with our clients and go out of our way to support them in every one of their business endeavors.

Visit Us at

E-26, E Block,
Sector 63 Noida,
Uttar Pradesh - 201301.