In the past, offshore call centers were scoffed at by companies. Especially companies in the developed world were very apprehensive about the operations of call centers in the developed world. But nowadays, we are seeing a change in preference of companies towards outsourcing. It is a trend brought about by the tenacious efforts of call center companies across the world, especially in India. When you outsource call center India, you are immediately able to cut down on your expenses, thereby increasing the overall profits.
The Secrets Behind Indian Call Center Outsourcing Success
When you outsource call center services to India, you exploit the benefits of its vast ITES industry here. Over the years, the Indian call center scene has developed greatly and has become a lucrative destination for entrepreneurs across the globe. Have a look at some reasons why:
No capital expenses
One of the biggest reasons why in-house call centers fail is because of their lack of capital. When it comes to making big investments, they generally skimp on the costing of software, infra, employee facilities etc. Therefore, their call center operations never reach a high level. But when you outsource call center India, you access readymade best in class infrastructural capabilities of some of the most eminent call center companies. As a result, the operations can be maintained at a world-class level without any major capital investment from your side.
Reduced operational expenses
Maintenance of infrastructure, new recruitments, paying salaries etc. can wear away the ambitions of even the best entrepreneurs. Especially when the operational expense is on a non-core operation and there are multiple decision makers (e.g. shareholders/partners), it becomes very hard to justify it. But with outsourcing, you only have to play a periodic cost like a subscription. There are not many changes in that cost, which need to be discussed or debated in board meetings. Hence, a lot of liability shifts from the shoulder of management, and operational expenses are managed in a better way.
Currency exchange rate advantage
The value of currency in India and its neighboring countries is quite low. Hence, a company in the developed world is able to exploit the currency exchange rate advantages. For example, a company in the UK can outsource call center India vendor like Noidaexim and cut down its expense by up to 3-4 times quite easily. The money saved is nothing less than an annual profit, especially when you get services on par with international standards.
Growing in a business requires parallel growth in other departments as well. The same goes for call centers that need to match up to the development. A veteran and well-established company that has already been in business knows how to allocate additional employees to a process. This is made possible due to their extensive hiring channels. Especially a company like Noidaexim, which is based in the NCR region, has better chances of finding the right quality and quantity of talent because of its location and stature in the call center industry.
Access to veteran management that knows how to optimize workflow
At times, your call center is expected to run into problems no matter how well you run it. At these times, you need the support of a veteran management. The veteran administrators at Noidaexim are well-equipped to deal with any type of customer issues or complaints, outage problems, SLA related disagreements etc.
At Noidaexim, you get nothing else but quality. We are committed to the cause of our clients and always adhere to the best practices in the industry and perform our work ethically. Our call center remains operational round-the-clock and throughout the year.