Globalization has connected the world in a way like never before and the connectivity that it offers on a global level offers tremendous opportunities for businesses. We are no longer restricted by geographical boundaries. The COVID-19 pandemic has forced businesses to restructure their business models and explore ways to make it future ready against unexpected business upheavals. One of the ways to establish a business model that can sustain such shocks is through Business Process Outsourcing (BPO).

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